Privacy Policy
Effective Date: 01-09-2025
Last Updated: 01-09-2025
1. Introduction
This Privacy Policy explains how [Ondřejova firma] ("we," "our," or "us") collects, uses, and protects your personal information when you use our memorial video services and website. We are committed to protecting your privacy and handling your personal data in accordance with the General Data Protection Regulation (GDPR) and Czech data protection laws.
​
2. Data Controller
Company Name: Aquarius Holdings s.r.o.
Registration Number: 04447808
TIN: CZ04447808
Registered Address: Hálkova 1630/8, Prague 2, Czechia
Email: info@memorialvideo.eu​​
​
​
3. Information We Collect
3.1 Personal Information You Provide
When you use our services, we may collect:
​
-
Contact Information: Name, email address, phone number, mailing address
-
Project Information: Details about your memorial video requirements, preferences, and specifications
-
Payment Information: Billing address and payment method details (payment processing is handled by secure third-party providers)
-
Communications: Records of our correspondence, including emails, phone calls, and messages
3.2 Media Content You Provide
-
Photos and Videos: Digital images and video files you share for your memorial video
-
Audio Content: Music files, voice recordings, or audio materials
-
Written Materials: Text, stories, or other written content you provide
-
Metadata: Technical information embedded in your media files (creation dates, camera information, etc.)
3.3 Website Usage Information
-
Technical Data: IP address, browser type, device information, operating system
-
Usage Data: Pages visited, time spent on site, click patterns
-
Cookies: We use essential cookies for website functionality (see Section 11)
4. Legal Basis for Processing
Under GDPR, we process your personal data based on the following legal grounds:
​
-
Contract Performance: To provide memorial video services you've requested
-
Legitimate Interest: To improve our services and communicate about your project
-
Consent: Where you've given explicit consent (e.g., for marketing communications)
-
Legal Obligation: To comply with accounting, tax, and other legal requirements
5. How We Use Your Information
5.1 Service Delivery
-
Creating your custom memorial video
-
Communicating about your project status and requirements
-
Providing customer support and addressing inquiries
-
Processing payments and maintaining transaction records
5.2 Business Operations
-
Improving our services and website functionality
-
Maintaining business records and accounting
-
Complying with legal and regulatory requirements
-
Protecting against fraud and unauthorized access
5.3 Marketing (Only with Consent)
-
Sending newsletters or promotional materials (only if you opt-in)
-
Informing you about new services or special offers
-
You can withdraw consent at any time
6. Data Sharing and Disclosure
6.1 We Do Not Sell Your Data
We never sell, rent, or trade your personal information to third parties.
​
6.2 Limited Sharing with Service Providers
We may share data with trusted third-party providers who assist us:
​
-
Payment Processors: For secure payment handling
-
Cloud Storage Providers: For temporary, encrypted file storage during production
-
Technical Service Providers: For website hosting and maintenance
All third parties are bound by strict confidentiality agreements and GDPR compliance requirements.
​
6.3 Legal Requirements
We may disclose information if required by law, court order, or to protect our legal rights.
​
​
7. Data Security
7.1 Technical Safeguards
-
Encryption: All sensitive data is encrypted in transit and at rest
-
Secure File Transfer: Protected upload and download systems
-
Access Controls: Limited access to authorized personnel only
-
Regular Security Updates: Ongoing system security maintenance
7.2 Physical Safeguards
-
Secure facilities with restricted access
-
Protected computer systems and storage devices
-
Regular security audits and assessments
7.3 Organizational Measures
-
Staff training on data protection and confidentiality
-
Clear data handling procedures and policies
-
Regular review of security practices
8. Data Retention
8.1 Project Materials
-
During Production: Materials are retained for the duration of your project
-
After Completion: All client materials are permanently deleted within 30 days of final delivery
-
Backup Systems: Any backup copies are also permanently deleted
8.2 Business Records
-
Financial Records: Retained for 10 years as required by Czech accounting law
-
Communication Records: Retained for 3 years for business purposes
-
Website Analytics: Anonymized data may be retained for statistical purposes
8.3 Marketing Data
-
Retained only while consent is valid
-
Automatically deleted when you unsubscribe or withdraw consent
9. Your Rights Under GDPR
9.1 You have the following rights regarding your personal data:
​
-
Right of Access: Request a copy of the personal data we hold about you
-
​Right to Rectification: Request correction of inaccurate or incomplete data
-
Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data (subject to legal retention requirements)
-
Right to Restrict Processing: Request limitation of how we process your data
-
Right to Data Portability: Request transfer of your data to another service provider
-
Right to Object: Object to processing based on legitimate interests
-
Right to Withdraw Consent: Withdraw consent for marketing or other consensual processing
-
Right to Lodge a Complaint: Contact the Czech Data Protection Authority (ÚÅ™ad pro ochranu osobních údajů) if you believe your rights have been violated
​
9.2 To Exercise Your Rights:
​
Contact us using the details in Section 2.
​​
​​
10. International Data Transfers
If we transfer data outside the European Union, we ensure adequate protection through:
​
-
Adequacy Decisions: Countries recognized by the EU as having adequate protection
-
Standard Contractual Clauses: EU-approved contract terms with third parties
-
Certification Schemes: Providers with recognized data protection certifications
11. Cookies and Website Technologies
11.1 Essential Cookies
We use necessary cookies for:
​
-
Website functionality and navigation
-
Security and fraud prevention
-
Remembering your preferences during your visit
11.2 Analytics Cookies (Optional)
With your consent, we may use analytics tools to understand website usage and improve user experience.
​
11.3 Cookie Management
You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.
​
​
12. Special Considerations for Memorial Content
12.1 Sensitive Nature
We recognize that memorial content is deeply personal and sensitive. We handle all materials with the utmost respect and confidentiality.
​
12.2 Family Access
If multiple family members are involved in a project, please clarify who has authority to make decisions about the content and data handling.
​
12.3 Deceased Persons
While GDPR doesn't directly apply to deceased individuals, we maintain the same high standards of respect and confidentiality for their images and information.
​
​
13. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal data from children under 16 without parental consent. If you believe we've inadvertently collected such information, please contact us immediately.
​
​
14. Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will:
​
-
Post the updated policy on our website
-
Notify you of material changes via email or prominent website notice
-
Obtain new consent where required by law
15. Contact Information
15.1 General Privacy Questions
Kindly use the details in Section 2.
​​​​​
15.2 Supervisory Authority
If you're not satisfied with our response to your privacy concerns, you can contact:
​
Czech Data Protection Authority (ÚÅ™ad pro ochranu osobních údajů)
Pplk. Sochora 27
170 00 Prague 7
Czech Republic
Phone: +420 234 665 111
Email: posta@uoou.cz
Website: www.uoou.cz
​
​
16. Language
This Privacy Policy is written in English for clarity and international accessibility. In case of any conflict between this English version and any translated version, the English version shall prevail, except where local law requires otherwise.
​